Once you have placed your order, our goal is to get your goods to your order as quickly aure you contact us.
To help us provide you with the best possible delivery service, we arrange deliveries directly from our suppliers to save unnecessary time in transferring the goods to us first. The deliveries may come to you on either our supplier’s transport or a appointed courier who will contact you to arrange delivery on our behalf.
As is standard in our industry, all couriers are only able to deliver items to the kerbside of your delivery address, and are not permitted to enter your property. Please remember, your delivery may be heavy & bulky, so we recommend that there is adequate help available to bring the delivery indoors. It's entirely possible that your order may be dwe can inform the courier that a lighter vehicle is required.
Whatever the method of delivery, you shdvising a planned delivery date, please ensure you return the call to confirm you will be there to receive delivery. Due to the size and weight of the goods, delivery will not be attempted unless confirmation that you will be there has been received.
Most of our products are on a lead time of 6-12 working days from order so long as you can be reached to arrange delivery. Some items such as the large mirrored wardrobes have there own lead times and are displayed on each item. Occasionally, due to demand, stock levels can be diminished resulting in longer lead times. You will, of course, be advised if this is the case. If you have selected doors and handles from more than one brand, you will get a delivery from each of these. As these may arrive from a different courier, we cannot guarantee that these will all be on the same day.
We are currently experiencing prolonged lead times with some suppliers on some of our inbound deliveries due to the ongoing difficult situation in the Red Sea.
Unfortunately, we only receive updates regarding delays at short notice but liaise with suppliers daily.
Please be assured our team is monitoring the situation daily to ensure minimal disruptions and keep everybody updated with the latest information as soon as possible.
IMPORTANT NOTE: Delivery lead-times quoted or advised are an estimate and booking from the delivery company. (Please do not book fitters/joiners until your confirmed delivery date is booked)
Northern Ireland and some islands off the mainland are priced on application for home delivery. Arrangements can be made for International deliveries or to Dublin & N. Ireland, Isle of Man, Jersey & Guernsey, Outer Hebrides & Shetland, Isle Of Wight. These will be priced accordingly to weight and number of parcels.
Bank Holidays Are Subject to additional days lead time due to warehouse closures on bank holidays.
Delivery Charges
All of our Deliveries are capped at one fee, no additional for extra doors / parcels
Some of our brands have the luxury of free delivery which are displayed on the produtcs such Core, Indian Hub, Furniture To Go, which is automatically deducted at checkout to show free delivery.
Do you deliver to Northern Ireland/Channel Islands/The Scottish Highlands/Isle of Wight?
Some suppliers/couriers will deliver to these areas but not all, please contact our team on email [email protected] during office hours for confirmation. If we are able to deliver the product you require, additional transport costs will apply, we will be able to confirm this to you. These additional costs are based on the manufacturer, destination and distributor or courier providing the shipping on our behalf.
Hardware Only Orders - Delivery fees can be reduced as they're smaller parcels Please contact us to apply before checkout. This applies to handles, hinges, latches etc that does not include doors on your order
Deliveries take place between 8am and 8pm Monday to Friday and you will be contacted by the delivery company to let you know of an estimated 3 hour delivery window before your order arrives with you. That way, you can know exactly when to expect delivery.
IMPORTANT INFO
In the very rare event that there are any problems with the goods delivered, we recommend checking the order for any obvious signs of damage or unsuitability BEFORE carrying out any work.. If you think there is any damage or defects to your delivery, please inform the courier and refuse to sign for the delivery and notify us as soon as reasonably possible of this so we can correct the issue for you promptly. No claims for damaged or defective goods will be met unless reported as soon as you possibly can, and reported in detail. If there is an issue or fault with any goods which have been delivered to you, then please speak to our team. In many cases we can offer a replacement and exchange goods without issue.
Returns & Refunds
If your order is faulty on arrival, you will be entitled to an exchange, replacement or a full refund upon confirmation that there is a fault. Please advise us of this ASAP with your order number as reference. Where necessary, we will arrange to collect the faulty items and replace as quick as possible.
We understand that sometimes our customers may need to make a return and we’re here to make the process as simple as possible. Our 14 day returns guarantee has you covered.
The customer has a right to return within 14 days of delivery.
We allow a 14-day cooling off period in which you can notify us of your intention to return the item(s), and a further 14-days from this point to send the items back to us. Your refund will be sent to the same payment method that you used to place the order.If your unwanted goods were received outside of our 14-day cooling off period, we may be willing to authorise an extended period in which you can return. We would always advise whether this was possible before agreeing it with you and it would only be offered in select circumstances.
We offer 2 years complaint rights. This policy is offered in addition to your legal rights'
All of our orders have a 30 day money back guarantee as standard. You have the right to cancel withouthe original payment account. Typically this is inside 5-7 working days. Please allow 14 working days for it to appear on your statement of the original method you paid by.
All credit/debit card refunds are subject to the standard banking process and can therefore take up to 14 working days, dependent on the bank which you use.
Bank Transfers (BACS) can take up to 3 working days for cleared funds due to the payment process through our merchant account back to the customers chose bank account. Typically this is 24 hours after we receive written confirmation of a cancellation for a refund.
Bestatdoors reserves the right to vary these terms and conditions of sale from time to time.
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